Service desk should be simple – but this is often not the case. Are your staff and customers left waiting on hold trying to get onto the IT help desk? Are both they and your IT team frustrated by spiralling costs and difficult to manage systems and resource issues?

Here at IT Horizon we have the people, tools and processes to deliver a service desk your staff will compliment. With average call wait times a lot lesser than the industry average and most of the issues resolved on the first call, IT is no wonder our customers rate IT Horizon positively .

Choose a help desk you will be happy with. We can help you save on HR, management and training costs and tailor pricing, available skill-sets and coverage to precisely meet the demands of your business: short or long term; 24×7 or fixed hours. Our office is located all over in Melbourne, Australia and we have the experience and knowledge to handle any issues you may face.