Our managed services allow you to outsource your IT services on a proactive basis undertaking management responsibilities and functions and a strategic method intended to improve operations and cut expenses. Our high-quality service is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

 

IT Horizon is very proud of our flagship Managed Services offering designed to truly partner with your business by providing a comprehensive outsourced ICT department.

Rather than reactive ‘break/fix’ support we provide proactive monitoring of your ICT environment, allowing us to resolve issues before they impact your business. We are fully accountable to a service level agreement giving you peace of mind and reassurance.

IT Horizon Managed Services is built on a flexible model that will integrate seamlessly with your business. Our unique approach to ICT support allows structures that accommodate both complete ICT management services, or component-based services that complement your current in-house ICT support.

The IT Horizon Managed Services offering is specifically designed to meet your business needs and comprises the following components:

·         Level 1,2 and 3 Helpdesk

·         Remote and onsite support

·         24/7 live system monitoring

·         Cloud Services (AWS/Azure)

·         Office365

·         Productivity tools

·         Network management

·         Server management

·         Desktop management

·         Backup and disaster recovery

·         IT Security

·         Asset tracking and management

·         Vendor management

·         Monthly reporting

Key Benefits

At IT Horizon we recognize the time and costs involved in implementing and managing in-house ICT department with ongoing overheads such as wages, superannuation, leave and employment agency fees. IT Horizon Managed Services offers a fixed cost solution with a resource pool of IT professionals at your disposal, allowing you to allocate funds to internal resources more relevant to your business operations.

At IT Horizon we recognize the time and costs involved in implementing and managing in-house ICT department with ongoing overheads such as wages, superannuation, leave and employment agency fees. IT Horizon Managed Services offers a fixed cost solution with a resource pool of IT professionals at your disposal, allowing you to allocate funds to internal resources more relevant to your business operations.

Through continual proactive monitoring and maintenance of your ICT infrastructure, IT Horizon Managed Services can proactively address the unexpected and deliver reliable and consistent levels of service to effectively ensure the continuity of your business.

IT Horizon Managed Services are tailored to suit your business needs. Upon assessment of your infrastructure and business requirements, IT Horizon will provide a comprehensive fixed cost solution to manage your ICT needs.

Our expert staff will interact on your behalf with vendors and service providers to ensure timely and cost-effective outcomes with the best interests of your business in mind, not sales opportunities.

IT Horizon provides proven and successful industry best of breed Business Continuity, Disaster Recovery and Security solutions backed by in house expertise to effectively mitigate risk, loss of critical digital data and to alleviate external threats.